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How ungu33 Handles Your Personal Data

Q: Who do I contact if I believe my privacy rights have been violated?

Email privacy@ungu33.xyz with your account number and a description of your concern. Our privacy team reviews all complaints within 72 hours and provides a written response. If you remain unsatisfied, you may escalate to the relevant data authority where local law permits.

At ungu33, your personal information is collected only for what we need to operate your account, process deposits via DANA, OVO, GoPay and QRIS, and deliver support —…

Data collected only as neededDANA, OVO, GoPay & QRIS payment data protectedAccount data retained per retention scheduleYour rights: access, correct, deleteContact our privacy team 24/7

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What This Privacy Policy Covers

ungu33 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy applies to all personal data ungu33 processes when you open an account, make a deposit, or contact support — whether you use DANA, OVO, GoPay, or QRIS to fund your wallet. We collect your name, email address, phone number, and transaction identifiers required to

1
verify payments and prevent fraud. Device data — operating system, browser type, and IP address — is recorded to detect unauthorised access to your account. The scope of data processing and your rights under this policy depend on local law applicable in Indonesia. We do not
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sell your data to third parties, and we share it only with payment processors and fraud-prevention services strictly necessary for account operation. Retention periods are set in Section 4 of this document.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Our Privacy Team

If you have a question about your data, want to request a copy of what we hold, or need to correct inaccurate information, our privacy team is available around the clock. Players in Jakarta and across Indonesia can reach us through the channels below — we aim to respond to all privacy requests within 72 hours of receipt.

Team online

Live Chat

Open the chat widget inside your account dashboard and select 'Privacy Request' from the topic menu. Our agents are available 24 hours a day, seven days a week, including public holidays.

Email

Send your written privacy request to our dedicated address at [email protected]. Include your registered email and account number so we can locate your records without delay.

In-Account Form

Navigate to Account Settings → Privacy → Submit Request inside your ungu33 dashboard. The form creates a tracked ticket and sends you a confirmation number within minutes of submission.

DATA HANDLING PRACTICES

Six Ways We Protect Your Information

ungu33 has built its data practices around what account holders actually need to know: where data goes, how long it stays, and what you can do about it.

Encrypted Storage

All personal data is stored using AES-256 encryption at rest. Payment tokens from DANA, OVO, GoPay and QRIS are never stored in plain text — only hashed references used for transaction matching are retained in our database.

Cookie Controls

We use strictly necessary cookies to keep your session alive and analytics cookies to understand page performance. You can withdraw consent for analytics cookies at any time through the Cookie Preferences panel in your account settings.

Account Security Logs

Every login attempt, password change, and withdrawal request generates a timestamped security log tied to your account. You can view the last 30 days of activity from the Security tab inside your dashboard at any time.

Data Retention Schedule

Transaction records are held for the period required under Indonesian financial regulations, after which they are securely deleted. Account profile data is erased within 30 days of a verified account closure request submitted through our in-account form.

Third-Party Sharing Limits

We share your data only with payment processors operating DANA, OVO, GoPay and QRIS rails, and with fraud-detection partners under strict data-processing agreements. No data is shared with advertisers or data brokers under any circumstances.

Right to Access & Correction

You can request a full export of your personal data by submitting a form through Account Settings → Privacy. Corrections to inaccurate name, phone, or address data are processed within 5 business days of a verified request.

Your Privacy Questions Answered

The questions below are the ones we hear most often from account holders in Indonesia. If yours is not listed here, open a live chat session or email [email protected] and our team will respond within 72 hours.

We collect your full name, email address, phone number, and a government-issued ID reference for verification. Device data — IP address, browser type, and operating system — is also logged to protect your account from unauthorised access.

Payment identifiers from DANA, OVO, GoPay and QRIS are stored as hashed tokens, not raw account numbers. This means our team can match transactions to your account without ever holding your full payment credentials in readable form.

Yes. Go to Account Settings → Privacy → Submit Request and select 'Data Export'. We will compile your full data package and deliver it to your registered email address within 30 days of the verified request, where local law permits.

Submit a closure request through Account Settings → Privacy → Close Account. After identity verification, your profile data is deleted within 30 days. Transaction records required by Indonesian financial regulations are retained for the legally mandated period only.

We do not share your data with advertisers or data brokers. Data is shared only with payment processors for DANA, OVO, GoPay and QRIS transactions, and with fraud-detection partners under contractual agreements that prohibit any further use.

Open Cookie Preferences from your account settings at any time. You can withdraw consent for analytics cookies while keeping strictly necessary session cookies active. Changes take effect immediately and are saved to your account profile on our servers.

Email [email protected] with your account number and a description of your concern. Our privacy team reviews all complaints within 72 hours and provides a written response. If you remain unsatisfied, you may escalate to the relevant data authority where local law permits.

How ungu33 Handles Your Personal Data

How to Reach Our Privacy Team

Live Chat

Email

In-Account Form

Six Ways We Protect Your Information

Encrypted Storage

Cookie Controls

Account Security Logs

Data Retention Schedule

Third-Party Sharing Limits

Right to Access & Correction

Your Privacy Questions Answered

01 What personal data does ungu33 collect when I open an account?

02 How is my DANA, OVO, GoPay or QRIS payment data stored?

03 Can I request a copy of all the data ungu33 holds about me?

04 How do I ask ungu33 to delete my account and personal data?

05 Does ungu33 share my data with third parties or advertisers?

06 How can I manage or withdraw consent for cookies on ungu33?

07 Who do I contact if I believe my privacy rights have been violated?

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