Legal FAQ — what you need to know
We collect your name, email, date of birth and phone number to verify your identity and comply with local law. When you add a payment method — DANA, OVO, GoPay or QRIS — we also link that to your account for deposits and withdrawals. We do not store full payment credentials on our servers.
Yes. Log in, go to Account → Privacy & Security and select Download My Data. You'll receive a file with all records we hold about you — transactions, login history and account details — within two business days.
We retain your records for the minimum period required by applicable law in your region. After that, personal data is deleted or anonymised. Transaction records needed for compliance or dispute resolution are kept longer and flagged as archived, not active.
Contact our support team via chat or email and provide your transaction ID. We investigate within five business days, check payment gateway records and your account statement, and report the outcome. Disputes with DANA, OVO, GoPay or QRIS are escalated to the payment partner if needed.
Your account and payment data are encrypted and stored on secure servers. We never sell or share your personal information with advertisers or data brokers. Payment methods are processed by licensed third-party gateways under their own security standards, not by us.
Yes. Log in to your account, go to Notifications & Preferences and toggle off promotional emails. You'll still receive operational messages about deposits, withdrawals, and account security. You may also unsubscribe via the link in any marketing email.
Access to your account and eligibility to play depends on local law. We operate under the laws applicable to your region. If you have questions about your location's rules, contact our support team; they can clarify access for your area.
